Access to all modules (Rosters, Attendance and Payroll) as well as ClockOn GO and Web Portal.
Click here to see module inclusions.
Email support only (included in monthly fee).
Pricing discounts applied in brackets of 100.
First monthly fee charged after GO-live or 30 days from placement of order (whichever is first).
First monthly fee pro-rated to company billing cycle.
Customer may opt out with 30 days written notice.
One billing cycle will occur after account closure.
All fees non-refundable.
101 - 200 employees $3
201 - 300 employees $2.50
301 - 400 employees $2.00
401 - 500 employees $1.50
501 - 600 employees $1.50
601 - 700 employees $1.50
701+ $1
Cloud $0.50c employee/month
(capped $50 p/m)
Access to any 2 modules as well as ClockOn GO and Web Portal.
Click here to see module inclusions.
Email support only (included in monthly fee).
Pricing discounts applied in brackets of 100.
First monthly fee charged after GO-live or 30 days from placement of order (whichever is first).
First monthly fee will is pro-rated to company billing cycle.
Customer may opt out with 30 days written notice.
One billing cycle will occur after account closure.
All fees non-refundable.
101 - 200 employees $2.40
201 - 300 employees $2.00
301 - 400 employees $1.60
401 - 500 employees $1.20
501 - 600 employees $1.20
601 - 700 employees $1.20
701+ $0.80
Cloud $0.50c employee/month
(capped $50 p/m)
Access to rosters, rule sets, employee details, locations, departments, roles, qualifications, limited reports, GO and Web portal.
Click here to see module inclusions.
Email support only (included in monthly fee).
Pricing discounts applied in brackets of 100.
First monthly fee charged after GO-live or 30 days from placement of order (whichever is first).
First monthly fee will is pro-rated to company billing cycle.
Customer may opt out with 30 days written notice.
One billing cycle will occur after account closure.
All fees non-refundable.
101 - 200 employees $1.20
201 - 300 employees $1.00
301 - 400 employees $0.80
401 - 500 employees $0.60
501 - 600 employees $0.60
601 - 700 employees $0.60
701+ $0.40
Cloud $0.50c employee/ month
(capped $50 p/m)
Access to time sheet editor, time sheet approval, time sheet rollback, rule sets, employee details, locations, departments, roles, qualifications, limited reports, GO and Web portal.
Click here to see module inclusions.
Email support only (included in monthly fee).
Pricing discounts applied in brackets of 100.
First monthly fee charged after GO-live or 30 days from placement of order (whichever is first).
First monthly fee will is pro-rated to company billing cycle.
Customer may opt out with 30 days written notice.
One billing cycle will occur after account closure.
All fees non-refundable.
101 - 200 employees $1.20
201 - 300 employees $1.00
301 - 400 employees $0.80
401 - 500 employees $0.60
501 - 600 employees $0.60
601 - 700 employees $0.60
701+ $0.40
Cloud $0.50c employee/month
(capped $50 p/m)
Access to payroll processing, parked payrolls, payroll rollback, rule sets, employee details, locations, departments, roles, qualifications, limited reports.
Click here to see module inclusions.
Email support only (included in monthly fee).
STP charges apply as below.
Pricing discounts applied in brackets of 100.
First monthly fee charged after GO-live or 30 days from placement of order (whichever is first).
First monthly fee will is pro-rated to company billing cycle.
Customer may opt out with 30 days written notice.
One billing cycle will occur after account closure.
All fees non-refundable.
101 - 200 employees $1.20
201 - 300 employees $1.00
301 - 400 employees $0.80
401 - 500 employees $0.60
501 - 600 employees $0.60
601 - 700 employees $0.60
701+ $0.40
Cloud $0.50c employee/month
(capped $50 p/m)
Access to rostering and attendance modules as required, GO, Web Portal, simple time sheet spreadsheet and cloud hosting.
Inclusions
Payroll processing (weekly, fortnightly, monthly).
Single Touch Payroll (STP) transfer to ATO after each payroll.
Provide ABA file for customer to upload to bank each payroll.
Process superannuation monthly or quarterly.
Delivery of up to 11 payroll reports each pay-run (4 preview reports and 7 final reports)
Data security, backup and DR policies that meet ISO 27001 standards.
Help desk support from dedicated payroll team.
Configuration of initial employee pay details.
Provide self service access to 250+ reports in ClockOn
Provide access to accountants/bookkeepers to reports if required.
Email and phone support
First monthly fee charged after 1st payroll processed.
Monthly fees based on total head-count processed during regular company billing cycle.
Customer may opt out with 30 days written notice.
Outstanding fees charged in final billing cycle after account closure.
All fees non-refundable.
Exclusions & Additional Fees
Manual entry of timesheets
If you choose to record employee times using a different attendance system (ie. not ClockOn) we can manually input the work times and process your payroll accordingly.
Surcharge of $2 per employee, per payroll
Data entry of new employees
ClockOn can add employees on customer behalf to ensure they are correctly linked to their relevant departments, rulesets etc.
Charged at $6 per new employee entered
Changes to payroll and reprocessing of payroll(s) after a payroll has been processed
Changes, reprocessing as well as special / additional / bonus payrolls
Charged at the normal processing rate of $6 per payslip
ClockOn generating reports outside of the standard set of reports
11 reports are included in the standard set. We can show you how to generate these reports and additional reports, but you can request we perform this service on your behalf.
$6 per additional report required
Custom creation of reports in addition to the reports we have currently available in the system
If we have the report available or have previously built the same custom report for another customer, we will make it available to you for free. If required, the time taken to build custom reports would be charged as a professional service.
Time and materials basis of $42.50 per 15 minutes
Professional services supplied by the OPS or Support teams
One-to-one assistance considered outside the scope of your normal support agreement
Time and materials basis of $42.50 per 15 minutes
Training
5 hours training included for free with new Outsourced Payroll orders.
Additional training sessions charged at $95/hour
51 - 100 employees $4.50
101 - 200 employees $3.00
201 - 300 employees $2.75
301 - 400 employees $2.75
401 + employees $2.50
Customer data hosted on ClockOn managed cloud.
Backup service provided by 3rd party hosting partner located on Australian soil.
Backup service abides by highest ISO standard for data security and backup.
Daily backup service captured for last 3 days of system usage (using a replacement/recycling system).
Daily backup service uses a full daily snapshot of customer data (does not use incremental/differential system).
Number of days covered may be increased with additional fees.
Customer may retrieve backups upon direct request to ClockOn support.
Customer may not have direct access to backup data.
Cloud hosting may be applied to any purchased module for any contract type.
Customer may opt out with 30 days written notice.
One billing cycle will occur after account closure.
All fees non-refundable.
(capped $50 per month)
Large enterprise customers, usualy 300+ employees, may be interested in having their own devoted server(s) for $178.53 per server.
Price reflected is the cost from our hosting partner (no margin added).
All single-ABN businesses with up to 20 employees can use ClockOn Payroll and STP for free. The Free version has a cap on the number of STP submissions (27) after which time the customer can transition to a different software or they can upgrade to our paid version and become what we call a micro subscriber. Cost of upgrade depends on headcount.
Most common: $108 billed annually (works out at $9/month)
or $12/month if they choose to pay monthly
Single ABN only (extra $1.50 per ABN required)
$18/month
Includes up to 2 ABNs (extra $1.50 per ABN required)
$36/month
Includes up to 4 ABNs (extra $1.50 per ABN required)
Customers that choose to move their software to the cloud at the time of their upgrade can do so upon signing a quote with the following charges reflected:
Additional $1/month for 1-5 employees
Additional $2/month for 6-10 employees
Additional $4/month for 11-20 employees
PLUS one-off migration fee of $85
STP processing for users of Payroll module or any combination of modules that includes Payroll.
Customer billed in regular company billing cycle based on their number of employees.
All fees non-refundable.
Includes 1 x initial consultation, employee data entry, 1 x pre-pay check, 1 x product walk-through.
Available to all customers.
Full amount is paid upon purchase
Service is considered complete after delivery of the above and repetition of the above will attract additional chargesPaid upfront
Available to all customers.
Scope of support is targeted to provide product support by way of providing clarifications on use of the product when the customer is unable to find a solution for the same using the ClockOn Knowledge base.
Scope does not include training on the product.
Scope does not include support in technical areas that would be considered a professional service. This includes, but not limited to, the following; data loss, reconstruction or migration between systems, user name and password recovery, hardware setup changes.
Support is limited to one nominated customer contact only.
Number of support calls is limited to 26 calls per 6 months (equivalent to 1 call per week). Calls in excess of 26 may be chargeable (left to the discretion of support officer).
Support calls generally are not expected to exceed 15 mins. Support calls above 15 mins may be chargeable as training or professional services (left to discretion of support officer). Issues where a system error is shown on the screen will not be counted towards the 15 min time limit.
Response times will vary depending upon the demand. Customer may be requested to leave a voicemail if we are unable respond to your call on time. All voicemails will be logged and responded at the earliest available opportunity.Paid upfront
Optional Auto-renewal
Available to all customers.
Sessions booked and managed by training/implementation officer.
Applies to single nominated user per purchase.
Full amount is paid upon purchase (no monthly option).
Requires use of screen connection tools.
Unused pre-paid sessions will be held as credit for further use.
All fees non-refundable.
Paid upfront
Available to all customers.
Sessions booked/managed by training or implementation officer.
Multiple trainees allowed onsite (limited of 20).
Full amount paid upon purchase (no monthly option).
All fees non-refundable.
Travel charges may apply:
Accommodation charged at cost.
Meal allowance per day $75 lunch, dinner and breakfast.
Travel per km $0.55c.
Travel per hour $145.
Flights and other forms of transport charged at cost.
$524 per half-day onsite
$872 per full-day onsite
Paid upfront
Available to all customers.
Applies to single nominated user
Period commences upon receipt of signed sales order
Full amount is paid upon purchase (no monthly option)
Contract is not renewed automatically after 6 months
Training sessions will adhere to the course format unless otherwise approved
Training sessions generally limited to 16 hours during 6 months (left to discretion of training officer)
All training should be able scheduled in advance and subject to availability of the trainer.Paid upfront
Available to all customers.
Amount may be charged pre/post service delivery (left to discretion of service officer)
Billed in 15 min increments at $170/hour
Minimum charge is $42.50 (for services of 15 minutes or less)
Scope will be defined and estimate provided prior to service provision
Paid upfront or post delivery
Licence cost @$100 per year per licence - proportional for the days used subject to a minimum of 1 week.
Annual Maintenance and Support @$33.75 per licence per year - proportional for the days used subject to a minimum of 1 week.
STP Charges - $7.50 per licence per year - proportional for the days used subject to a minimum of 1 week.