CLOCKON PROFESSIONAL SERVICES

ClockOn has developed its rostering, attendance and payroll management system over many years, working in close collaboration with hundreds of customers Australia wide. Over this period, we have refined a best practice business methodology that has assured a very powerful system offering the best return from investment.

If you require assistance with implementation, we can provide this as a professional service. In approaching your implementation, our consultants take great care to gain an exact understanding of your needs and expectations.

Prepaid professional service bundles offer a convenient and cost effective method of securing these services

INCEPTION AND SCOPING

A sale-to-project handover ensures that all information gathered during the sales process is passed on to the implementation coordinator. During this phase, employee and company information is gathered and collated.

CONFIGURATION AND IT CHECK

Once employee and company information has been supplied, the solution is developed according to the documented specification. Employee data migration is completed together with company information, locations, departments, awards and pay rules. During this phase your IT systems are checked for compatibility with ClockOn.

DATA ACCEPTANCE AND INSTALLATION

When data migration is complete it is tested for accuracy in readiness for deployment. This process typically includes processing at least one parallel payroll for comparison with your existing system. Discrepancies are resolved and data acceptance is finalised. The system is then installed and user access is configured.

TRAINING AND TRANSITION

The end user training phase is delivered in several forms, including on-line interactive training workshops, on-site training and “Train the Trainer”. The method of training is planned by the implementation coordinator in close consultation with the client. Once preliminary training has been completed, rosters are created and live attendance clocking can commence.

During this phase (and if you have selected ClockOn Enterprise or the payroll module) the Go-Live assistance service is booked.

GO-LIVE ASSISTANCE

When the implementation been completed, the client will be “live” and in a position to use the system. Our go-live consultants are then available to assist you with the coming payrolls.

FOLLOWING GO-LIVE

Following Go-Live, a support specialist will contact you to establish your comfort and confidence levels. If he identifies difficulties, weaknesses or other problems in your use of the product, he will offer you assistance in addressing and rectifying these, thereby encouraging you to gain the maximum benefit from the system.

HELP DESK SUPPORT

Our support is provided via telephone and email during business hours and is accessible to all clients. Our procedures and escalation processes are well established, and whereas some telephone enquiries require research and investigation prior to a reply, our objective is to respond promptly at all times. We may on occasion, log in directly your system, so as to expedite resolution. All support calls are logged for reference.

Includes
Data Configuration
Roster Configuration
Go-live Assistance
Go-live Follow Up
On-line/On-site Training
Payroll Support
Refresher Courses
Problem Solving