Our support officers include senior analyst programmers and product specialists. Following initial evaluation of the email request, this is transferred to the appropriate officer and graded depending on the complexity and urgency of the problem.
In some circumstances, a data set may be requested from the customer before the problem can be addressed.
Urgent issues are prioritized and resolved in the shortest possible time frame.
All calls are logged in the CRM.
Phone Support: 1800 002 912
Email Support: support@clockon.com.au
